Terms of Service

Last updated: 15 January 2026

Acceptance of Terms

By accessing and using the services provided by VortexQuartz B.V. ("VortexQuartz", "we", "us", or "our"), including our website, restaurant services, and any related services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service constitute a legally binding agreement between you and VortexQuartz B.V., a company registered in the Netherlands with registration number 87234965, located at Lindelaan 251, 4873 HQ Breda, North Brabant, Netherlands.

Use of Services

VortexQuartz provides fast-casual restaurant services, including dine-in, takeaway, catering, and related hospitality services. You may use our services for lawful purposes only and in accordance with these Terms of Service.

User Obligations

When using our services, you agree to:

  • Provide accurate and complete information when making reservations or placing orders
  • Respect our staff, other customers, and property
  • Comply with all applicable laws and regulations
  • Pay for all services rendered in accordance with our pricing and payment terms
  • Notify us promptly of any changes to reservations or special requirements
  • Follow health and safety guidelines as posted in our establishments

Prohibited Uses

You may not use our services:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To interfere with or circumvent the security features of our services

Reservations and Orders

Reservations and orders are subject to availability and acceptance by VortexQuartz. We reserve the right to refuse service or cancel reservations at our discretion, particularly in cases of inappropriate behaviour, violation of these terms, or circumstances beyond our control.

Cancellation Policy

  • Reservations may be cancelled up to 2 hours before the scheduled time without penalty
  • Catering orders require 24 hours notice for cancellation
  • No-shows may result in charges or restrictions on future bookings
  • Group bookings may have specific cancellation terms as agreed upon booking

Payment Terms

Payment for services is due at the time of service unless otherwise agreed. We accept various payment methods including cash, debit cards, credit cards, and approved digital payment systems. Prices are subject to change without notice, and all prices include applicable VAT where required.

Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of VortexQuartz and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

This includes but is not limited to our restaurant name, logos, menu items, recipes, marketing materials, website content, and any proprietary processes or systems developed by VortexQuartz.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

Food Safety and Allergens

We take food safety seriously and follow all applicable food safety regulations. However, customers with food allergies or dietary restrictions must inform our staff of their requirements. While we make every effort to accommodate special dietary needs, we cannot guarantee that our food is completely free from allergens due to the nature of our kitchen operations.

Limitation of Liability

In no event shall VortexQuartz, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount you paid for the specific service giving rise to the claim. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.

Indemnification

You agree to defend, indemnify, and hold harmless VortexQuartz and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service. Upon termination, your right to use our services will cease immediately.

If you wish to terminate your relationship with us, you may simply discontinue using our services. All provisions of the Terms of Service which by their nature should survive termination shall survive termination.

Governing Law

These Terms of Service shall be interpreted and governed by the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Dispute Resolution

We encourage customers to contact us directly to resolve any disputes. Most concerns can be resolved quickly and to the customer's satisfaction by speaking with our management team. For formal disputes, we prefer to use alternative dispute resolution methods before resorting to litigation.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

Severability

If any provision of these Terms of Service is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

VortexQuartz B.V.

Lindelaan 251

4873 HQ Breda, North Brabant

Netherlands

Email: legal@vortexquartz.world

Phone: +31 76 808 3424